Delivery & Returns

Delivery to the UK

Free Shipping for orders over £34.99. Your order will be shipped using Royal Mail 2nd Class. Please note that shipping time may take 3-5 working days.

Tracked Shipping: When ordered Shipping time may take 3-5 working days.

Royal Mail Next Day Delivery service when ordered before 2 pm (Monday-Friday).

Delivery to the EU

Air Mail: Shipping may take 7-14 working days.

Tracked: Shipping may take 7-14 working days. Orders containing nail varnish will be sent via UPS / DHL/Hermes. Duty charges may be applied at the discretion of customs. These charges differ from country to country and are the customer’s responsibility.

Delivery US/Others

Delivery to the US

Air Mail: Shipping may take 7-14 working days.

Tracked: Shipping may take 7-14 working days.

Please note that orders containing nail polish might be sent in two separate parcels.

Duty charges may be applied at the discretion of customs.

Shipping to the rest of the world

Air Mail: Shipping may take 14-28 working days.

Tracked: Shipping may take 7-28 working days. Duty charges may be applied at the discretion of customs. These charges differ from country to country and are the customer’s responsibility.

Orders will be shipped with any of the following couriers; DHL, FedEx, Royal Mail and local postal services.

Order Cancellation

Where products are in stock, we normally dispatch orders within 1 working day. If you wish to cancel an order, please contact us as soon as possible with details of your order number. If the items have not already been sent, then we will cancel and refund your order using your original payment method, and we will confirm our action via e-mail.

If the items have already been sent out, then we will e-mail you with a confirmation of the dispatch date and you will need to wait until receipt of the goods and contact us upon their arrival before we can process either returns and/or refund to your account.

Returns

We take pride in our products quality – if you are unhappy with your purchase, please contact us directly on cs@omgmarketing.com. Our dedicated customer service team will help you figure out what went wrong.

Should you require a refund or exchange, we offer a 30-Day Replacement or Refund policy (excluding P&P). Contact our customer service team for any further information.

 

Return Process

  1. Contact our Customer Service department by emailing
    cs@omgmarketing.com with a description of your issue along with date and location of original purchase. All inquiries are responded to within 2 working days.
  2. Upon approval of your return request or warranty exchange request, our Customer Service Team will provide you with instructions for returning the product.
  3. Please only return items that are in their original packaging. All returns must be accompanied by the original receipt.

*please note that used products will not be refunded unless found faulty by our quality control department; products bought at shows are non-refundable as they were viewed and tested before purchasing.

Damages upon arrival & Faulty items

Our plates are covered by a blue protective film. It might appear scratched, due to transportation, but don’t worry, it will not affect the performance of the design. In the unfortunate event that it does affect it, please contact our customer service team to organise a replacement.

We guarantee that all of our products are of merchantable quality in accordance with your statutory rights.
If an item develops a fault or defect, please contact our customer care team with details of the problem quoting your order number and we will advise you of actions to be taken.

We offer a one-year guarantee on our scrapers, stamps and image plates. Receipt with date of purchase is required for processing of all warranty related exchange